Refund and Returns Policy

TERMS & CONDITIONS

Welcome to My K-Food 365 Online Store.

These terms and conditions govern your use of the My K-Food 365 website. By accessing or utilizing our services, you acknowledge and agree to adhere to these terms and conditions.

1. GENERAL

The content of these terms and conditions is subject to modification without prior notice. My K-Food 365 reserves the right to alter the contents at its discretion. Any violation of these terms and conditions will result in prompt action against the offending party.

2. SITE CONTENTS & COPYRIGHTS

All materials on this site, including images, illustrations, designs, icons, photographs, video clips, and written materials (“Contents of the Site”), are intellectual properties owned, controlled, or licensed by My K-Food 365 unless otherwise specified.

3. COMMENTS AND FEEDBACK

All comments and feedback submitted to My K-Food 365 become the exclusive property of My K-Food 365. Users must ensure that their comments do not infringe upon the rights of any third party, including copyrights, trademarks, or privacy rights. Comments containing unlawful, abusive, or obscene content are strictly prohibited.

4. PRODUCT INFORMATION

We cannot guarantee that the actual products will precisely match what is displayed on the user’s monitor, as it depends on individual monitor settings.

5. NEWSLETTER

Users agree to receive newsletters containing the latest news, products, promotions, etc., via email from My K-Food 365.

6. INDEMNIFICATION

Users undertake to defend, indemnify, and hold My K-Food 365 harmless from any claims, damages, costs, and expenses arising from or related to their use of the site.

7. LINKS TO OTHER SITES

Access to third-party sites is at the user’s own risk. My K-Food 365 disclaims any responsibility for damage or loss related to third-party sites.

8. INACCURACY INFORMATION

My K-Food 365 reserves the right to correct errors, inaccuracies, or edit information on the website without prior notice. Customers dissatisfied with their purchased product(s) may return them with the invoice.

9. TERMINATION

This agreement remains effective until terminated by the customer or My K-Food 365. My K-Food 365 may terminate the agreement without prior notice, denying access to customers who fail to comply with these terms and conditions.

10. SHIPPING AND DELIVERY POLICY

Items in Stock: For Standard Delivery items, the processing time is 2-5 working days.
Delivery fee: Free Delivery for above RM130 order.
Out of Stock Items: Please email or call us for assistance.
Delivery method: We use Cold Chain delivery service, please make sure to store the foods in fridge once you received.

Please ensure to contact us for any specific delivery inquiries or assistance.

11. PAYMENTS

All goods purchased require a one-time payment through various available methods such as Visa, MasterCard, or online payment. Payment cards are subject to validation checks and authorization by the card issuer. Failure to obtain authorization may result in delays or non-delivery of the order.

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